Customer Service Center: Service Desk
The BCCS Customer Service Center (CSC) is your starting point for requesting new services or to report a problem encountered with existing BCCS supported services. The CSC consists of customer service representatives from various State agencies as a result of the State's IT rationalization efforts. This diverse group of representatives collectively brings years of experience to the customers of BCCS. Their knowledge of many of the processes and procedures of the BCCS customer base helps to provide solutions in a timely manner.
The CSC responds to an average of 10,000 telephone calls each month, supporting over 80 State agencies, boards, commissions and other governmental customers.
Calls that cannot be resolved during the first call are referred outside the CSC to other BCCS teams for further analysis and resolution. Those teams typically consist of field technicians who directly diagnose and resolve issues. They may also consist of subject matter experts who offer a specialized degree of knowledge and experience to address complex and unusual situations.
The CSC combines efficiency with optimal resource utilization. By centralizing the service desk operations within a single location, duplicate use of valuable State resources, effort, and energy is significantly reduced. It provides for consistent responses to issues experienced across the BCCS customer base, and, allows for continuous improvements to the services delivered.
The CSC services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.
From mainframe solutions to desktop applications, BCCS will assist in "Keeping You Connected".
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