What is Included? |
- Annual maintenance on covered equipment and services
- Project coordination with BCCS Network Services design engineers as needed
- Engineering design by BCCS Network Services for circuits on the Illinois Century Network (ICN)
- Equipment and data communication facility ordering
- Installation scheduling
- Data communications inventory management
- Requests for non-standard services should be directed to the Customer Solutions Center (CSC) at the number listed below.
Telephone User Services
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What You Should Expect? |
- Telecommunications Service Intervals: Target Timelines [PDF, 29KB]
- Ordering tasks are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
- CSC Communications Systems Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
- Integrated ordering, inventory, and billing in a shared database that's accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures.
- Automated agency billing - included in monthly call detail provided by CMS Business Services
- Detailed trouble tickets documenting repair/maintenance issues through to successful resolution
- Coordination of training in the efficient use of products and services
- Notification of manufacturer discontinued equipment
How Can You Help? |
- Perform a routine review of billing for errors, underutilized service, special features and equipment
- Provide a designated agency contact and related contact information for BCCS to interface with when needed
- Perform an annual reconciliation to insure accurate assignment
- Review billing for use of approved grant funds
Need More Information? |
| Price quotes: | Find your CSS [PDF, 35KB] |
|---|---|
| Repair & Other questions: | Customer Service Center (CSC) In Springfield: 217-524-4784 Other locations: 800-366-8768 (follow prompt selection) BCCS website |
| Billing Questions: | RF Billing Help Desk: 217-524-9369 |
Service Order Information |
- Provide an authorization (i.e., billing) code for the purpose of billing the usage
- The CSC offers a handbook for agency Telecommunications Coordinators:
- For additional questions or information on the provisioning of telecommunications products and services, visit the CSC